Frequently asked questions

Open My Collection and sign in with the email address used for your order. Your eligible purchases and available downloads appear there. See Digital Delivery for help with access.

Check that you are signed in with the email used at checkout. Reopen My Collection and request the download again to get a current link. If the product still does not appear, contact support with the order reference. Do not buy it again just to restore access.

Open the PDF delivered by the marketplace and follow its protected VoidScreen Download link. That route works without a VoidScreen account; eligible products can also be claimed into My Collection.

Use Contact Support and include the product name, order reference when available, device, Application version, and a short description or screenshot of the issue. Do not send passwords, payment details, or private download links.

Download the files for the Application you purchased, then follow the Install Guide. Extract the outer ZIP first if needed; import the brush file into the matching app.

Check the Application options and compatibility details on the product page before buying. Choose the app you use. When available, All Apps includes the listed Applications, and Custom Selection lets you choose a subset. File compatibility and included content depend on the product; an option for one app does not guarantee it works in another.

Check the License page before choosing Personal or Commercial. Available license options are shown on each product page. The Application choice controls the files you receive; the license controls permitted use. If your intended use is unclear, ask us before buying.

Read Refund & Digital Cancellation and Terms of Service, then contact support with your product name and order reference. Describe the problem so we can review it with the applicable policy.