Refund & digital cancellation

Last updated: 19 October 2026

7-day satisfaction guarantee

If your tools are not a fit, request a refund within 7 calendar days of purchase under our Create with Confidence guarantee. Downloading or trying the files does not exclude you from the guarantee.

Voluntary review after the first 7 days

For requests made after the first 7 days and within 14 calendar days of purchase, you may request a voluntary refund review. We review each request individually and approve or decline it at VoidScreen’s reasonable discretion. Downloading the files does not by itself prevent us from considering a request.

How to request a review

Email support@voidscreen.co or use Contact Support. Include the product, purchase source and order reference, if available. For a technical problem, describe what went wrong. You do not need to give a reason when exercising a statutory withdrawal right that does not require one.

For orders sold through Western Bid, we coordinate refund requests with Western Bid where required. Purchases made through a marketplace are subject to that seller’s refund process and your statutory rights.

After a refund

Once a purchase is refunded, you must stop using the refunded tools. Finished work lawfully created before the refund may be kept and used under the license that applied when it was created.

Your statutory rights

The 14-day review window and our discretion apply only to voluntary requests after the first 7 days; they do not restrict the 7-day guarantee. They do not limit mandatory rights if digital content is faulty, not supplied or does not match its description, or any statutory withdrawal right.

Any loss of a statutory withdrawal right for immediate digital delivery depends on the consent, acknowledgement and other conditions required by applicable law. Accepting our terms alone is not a waiver. See our Terms of Service for the related purchase and access terms.